Refund policy

1. Plans

Plans are monthly and are not pro-rated: a plan you stop runs to the end of the month you paid for, and you are not charged again.

If you paid for a month and used none of it, ask within 14 days of the payment and we refund that month.

2. Tokens

• Spent tokens are not refunded. A token is spent when the work is done.
• Unspent top-up tokens are refundable within 14 days of buying them, less anything already spent from that top-up.

3. When LawPal failed to do the work

If LawPal charged tokens for work it failed to do, the tokens are credited back. Work that fails is not charged in the first place; if a charge slips through, tell us what it was and we put it right. Every charge is on the firm's usage screen, so you can see what was charged and for what.

4. How to ask

• Write to info@lawpal.lk with the firm's name and what you would like refunded.
• We answer within 5 working days.
• A refund goes back by the route the payment came: to the card through PayHere, or to the bank account a transfer came from.
• Where a bank or the payment gateway charges a fee to reverse a payment, that fee is deducted from the refund.

If we end the agreement ourselves, the terms say what is refunded.